Privacy Policy

Information You Provide Directly

When you contact us or request our services, you may provide:

• Your name and contact details (email address, phone number)
• Information about your facility and cleaning service needs
• Any specific requirements or preferences you share with us
• Communications you send to our team

Information Collected Through Cookies

When you visit our website, we may collect:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, time spent on site, navigation patterns)
• Cookie preferences and settings
• General location information based on IP address

For detailed information about our cookie usage, please visit our Cookie Policy.

Information Collected Through Analytics

We use analytics tools to understand how visitors use our website:

• Website traffic and visitor behavior patterns
• Popular content and navigation flows
• Technical performance and error reports
• Aggregated demographic information

This information helps us improve our website and better serve our visitors' needs.

Legal Basis for Data Processing

We process your personal data based on:

• Your consent when you submit contact forms or accept cookies
• Legitimate business interests in improving our services
• Contractual necessity when providing cleaning services
• Legal obligations for business records and compliance

Data Retention Periods

We retain your information for different periods depending on its purpose:

• Contact form inquiries: 24 months from submission
• Service contracts and client records: 7 years for business compliance
• Website analytics data: 26 months in aggregated form
• Marketing communications: until you unsubscribe or request deletion

Service Delivery and Communication

We use your information to:

• Respond to your inquiries and service requests
• Provide quotes and proposals for cleaning services
• Schedule consultations and facility assessments
• Deliver and manage cleaning services at your facility
• Send service updates and important notifications

Data Sharing with Third Parties

We may share your information with:

• Service providers who help us operate our website (hosting, analytics)
• Payment processors for handling transactions securely
• Professional advisors (legal, accounting) when necessary
• Regulatory authorities if required by law

We never sell your personal information to third parties for their marketing purposes.

Marketing Communications

If you've consented to receive marketing communications, we may send you information about our services, industry insights, and relevant updates. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send.

Website Analytics and Improvement

We analyze website usage data to understand visitor needs, improve our content, optimize navigation, and enhance overall user experience. This analysis helps us serve you better and make our services more accessible.

Security Measures in Place

We implement multiple layers of security to protect your information:

• Secure socket layer (SSL) encryption for data transmission
• Regular security audits and vulnerability assessments
• Secure data storage with backup systems
• Staff training on data protection and privacy practices
• Strict access controls limiting who can view personal data

Data Encryption and Storage

All sensitive personal data is encrypted both during transmission and at rest. We store your information on secure servers located in facilities with physical security measures. Our storage practices comply with industry standards for data protection.

Access Controls and Monitoring

We limit access to personal data to authorized personnel who need it for their work. All access is logged and monitored. Our team members are bound by confidentiality agreements and receive regular training on data protection obligations.

Breach Notification Procedures

While we take every precaution to protect your data, if a security breach occurs that may affect your personal information, we will notify you promptly in accordance with applicable laws. We'll explain what happened, what data was affected, and what steps we're taking to address the situation.

Right to Access Personal Data

You have the right to request a copy of the personal data we hold about you. We'll provide this information in a clear, accessible format within 30 days of your request.

Right to Rectification and Erasure

If your personal information is inaccurate or incomplete, you can request that we correct it. You also have the right to request deletion of your personal data, subject to certain legal exceptions (such as records we must retain for compliance purposes).

Right to Data Portability

You can request that we provide your personal data in a structured, commonly used, machine-readable format. This allows you to transfer your data to another service provider if you choose.

Right to Object to Processing

You have the right to object to certain types of data processing, particularly for direct marketing purposes. When you object to marketing, we'll stop processing your data for those purposes immediately.

How to Exercise These Rights

To exercise any of these rights, please contact us at [email protected] or call +63 2 8812 4758. We'll respond to your request within 30 days and may need to verify your identity before processing your request.